🔁 Return & Refund Policy

💬 Overview

Your satisfaction is our top priority.
If you receive a damaged, defective, or wrong book, we’ll gladly offer a replacement or refund.

📦 Return Eligibility

We accept returns only if:

  • The book is damaged or misprinted
  • A wrong item has been delivered

To be eligible:

  • Inform us within 24 hours of delivery
  • Provide clear photos/videos of the issue
  • Book must be unused and in original packaging

🔁 Replacement Process

  1. Contact our support team via WhatsApp or Email.
  2. Submit proof of the damaged/wrong product.
  3. Once approved, a replacement or refund will be initiated.

💰 Refund Timeline

Refunds are processed within 5–7 business days through the original payment method.

⚠️ Non-Returnable Items

Books handled roughly or marked after delivery.

Products returned after 24 hours of delivery.

📞 Customer Support

📧 Email: contact@kitabkunj.com
📱 WhatsApp: +91-8630538287
Working Hours: 10 AM – 7 PM (Mon–Sunday)

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