1. Shipping Options & Timeframes
- Standard Shipping: 5–7 business days for most locations across India.
- Expedited Shipping: Available at an extra charge; typically delivered within 3-5 business days.
2. Shipping Charges & Free Shipping
- Shipping charges are calculated at checkout based on the order’s weight, size, and destination (PIN code).
- Free Shipping is applicable for singal product above ₹999.
3. Packaging & Protection
- Orders are carefully packaged using durable, eco-friendly materials to protect books during transit.
- Fragile items are cushioned with bubble wrap or padding as needed.
4. Multiple Carrier Partners
- We work with reputed courier partners (e.g., Delhivery, Blue Dart, India Post) and shipping aggregators to ensure best coverage across regions.
- This wide network ensures reliable delivery even to remote PIN codes.
5. Order Dispatch & Tracking
- Orders are dispatched within 1–2 business days of payment confirmation.
- Once shipped, tracking details will be sent via email/SMS/WhatsApp, allowing real-time updates.
- Customers can check delivery status directly from our site using their order ID.
6. Cash on Delivery (COD) Orders
- COD is available with a flat ₹39 handling charge, clearly displayed before checkout.
- Choosing COD signals acknowledgment of this extra cost during payment. A pop-up notice also confirms the charge when selected. “As soon as they choose COD – a little pop-up informs them about this extra amount they have to pay during Home Delivery.”
7. Shipping Restrictions & Insurance
- Shipments to certain remote or restricted regions may incur extra fees or face delivery delays.
- High-value orders may be auto-insured to safeguard against loss/damage.
8. Incorrect, Delay, or Missing Deliveries
- Please verify your delivery address, including PIN code and phone number. Inaccurate details are a common cause of failure.
- We acknowledge that shipping delays can happen; in such cases, we’ll proactively notify you and use alternate courier routes to minimize disruption.
9. Routing Issues & Returns to Origin (RTO)
- COD orders are susceptible to RTO charges if declined at delivery; we encourage OTP confirmation for large-value COD orders to reduce this risk.
- RTO charges may apply if order is returned due to refusal, unavailability, or unreachable address.
10. Customer Support
- For shipping queries—tracking, courier delays, or damages—contact us via email or chat.
- We provide multi-channel support to ensure a swift resolution.